Terms of Service
This Terms of Service explains how Lichfield Lighting operates, your responsibilities as a customer, and our policies regarding purchases, shipping, and returns when you visit or make a purchase from https://lichfieldlighting.co.uk.
By using our website and placing an order, you agree to the conditions described in this agreement.
Business Information
Lichfield Lighting is an online retailer specializing in lighting fixtures and home illumination products. When you shop with us, you are entering into a transaction with:
Business Name: Lichfield Lighting
Website: https://lichfieldlighting.co.uk/
Customer Support: info@lichfieldlighting.co.uk
Products and Ordering
When you purchase lighting fixtures from our store, the following conditions apply:
- All products are subject to availability. We reserve the right to limit quantities or discontinue items without notice.
- Product images and descriptions are displayed as accurately as possible, but we cannot guarantee that your screen displays exact colours or finishes.
- We reserve the right to refuse or cancel orders due to incorrect pricing, stock issues, or suspected fraudulent activity.
- Lighting fixtures are electrical items and must be handled and installed properly.
Pricing and Payment
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
All transactions are processed in GBP (£ – British Pound Sterling).
All payments are securely processed through encrypted third-party providers. We do not store or have access to your full card details. You agree to provide accurate billing information.
Shipping and Delivery
We handle delivery under the following terms:
- We ship only within the United Kingdom
- Orders are processed within 1–2 business days (Monday–Friday)
- Delivery typically takes 3–5 business days after dispatch
- We offer Free Shipping across the UK
Risk of loss transfers to you once the item is handed to the delivery carrier.
As lighting fixtures may contain fragile materials, please inspect your package upon delivery.
Returns and Refunds
We accept returns under the following conditions:
- Return Window: 30 days from delivery
- Condition: Items must be unused, uninstalled, in original packaging, and in resellable condition
- Return Process: Contact info@lichfieldlighting.co.uk before returning any item
- Return Shipping: Customer pays unless item is faulty or incorrect
- Refund Time: 7 business days after approval
Returns sent without authorization may not be accepted.
Installation and Safety
Due to the electrical nature of our products:
- Installation should be carried out by a qualified electrician
- Improper installation may result in injury or damage
- Lichfield Lighting is not responsible for issues caused by incorrect installation or misuse
- You must ensure compliance with UK electrical safety standards
Damaged or Defective Items
If your item arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of the product and packaging
- We will arrange a replacement or refund at no cost
Intellectual Property
All content on this website (images, text, logos, designs) belongs to Lichfield Lighting and is protected by copyright laws. Unauthorized use is prohibited.
Third-Party Services
We use trusted partners for:
- Payment processing
- Shipping and delivery
- Website analytics
They only use your data as necessary to perform their services.
Limitation of Liability
Lichfield Lighting is not liable for indirect or consequential damages. Our total liability is limited to the amount paid for the product.
Governing Law
These Terms are governed by the laws of the United Kingdom.
Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page and take effect immediately. Continued use of the website means you accept the updated terms.
Contact Information:
Phone: +44 154 389 7195
Email: info@lichfieldlighting.co.uk
Store Location: 4 Titan Way, Lichfield WS14 9TT, United Kingdom
Store Business Hours: Mon–Fri: 9:30 AM–4:30 PM
Sat: 10 AM–4 PM | Sun: Closed
Response Time:
We respond within 24 hours.
